Cancellation Policy
You can modify or cancel your order before the order is dispatched from the warehouse only by calling our customer care department or by sending an email from the registered email id support@specialsupplies.in. A gateway charge of 2.5% shall be levied against your order for cancellation. A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.
Refund Policy
Products under Oral placement therapy, sensory supplies, and vestibular junction are non-returnable and non-refundable.• An unboxing video is mandatory with the original packaging in case of claims on missing items/breakage or damaged / incorrect product, must be made.
• In case of a refund to be claimed, kindly contact our customer care on +91 9811069760 or write to us at support@specialsupplies.in with the necessary images and videos related to your claim with the subject line “Refund For “within 7 days.
• The amount of refund does not include the delivery charge as they are non-refundable by delivery partners.
• Any cash on delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 7 working days.
• If accepted, your refund may take up to 15 days to be credited from the day of refund acceptance by Special Supplies, courier charges will be deducted from the product amount.
• In case of a refund to be claimed, kindly contact our customer care on +91 9811069760 or write to us at support@specialsupplies.in with the necessary images and videos related to your claim with the subject line “Refund For “within 7 days.
• The amount of refund does not include the delivery charge as they are non-refundable by delivery partners.
• Any cash on delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 7 working days.
• If accepted, your refund may take up to 15 days to be credited from the day of refund acceptance by Special Supplies, courier charges will be deducted from the product amount.